Service

1. Pre-sale service: Pre-sale service is an important part of the company's customer service. The company provides customers with a series of tailor-made customer satisfaction such as machine tool selection, process solutions, tool selection, fixture measurement, and manufacturing services. Program.
2. In-sale service: In-sale service is a continuation of the pre-sale service of the user. The focus is to communicate with customers in a timely manner to ensure that the product is delivered to the customer in a timely and efficient manner according to contract requirements. The user is anxious and wants the service purpose that the user thinks.
3. After-sales service: Failure of ordinary machine tools will be responded within 2 hours, and arrive at the site for maintenance and solve the problem within 48 hours. After the CNC machine tool reaches the buyer, our company assigns after-sales service personnel to the site for installation, commissioning and training. The equipment is responsible for the warranty period of one year from the date of installation. When the warranty period is exceeded, maintenance services are guaranteed and repair parts are provided at cost. , A life-long service, visits, televised or correspondence visits to users every three months.
Technical services and measures
Technical Services:
1. Provide customers with equipment layout, machine tool location, electrical circuit layout and other services.
2. Design the process route and tooling according to the requirements of customer products.
3. Design special plane according to customer requirements.
Measures:
1. If the special plane is designed according to customer requirements, it shall be organized and controlled in accordance with the Design and Development Control Program.
2. For specific products, projects or contracts, product realization planning shall be carried out in accordance with the "Product Implementation Planning Procedures", quality plans shall be prepared and organized for implementation.